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Our server support package is the core of our business. We know Microsoft and Linux servers inside out – including the various server applications that go with them.
Our packages include:
- Emergency Callout within 2 Hours
- 24 Hour Email Support
- 24 Hour Remote Support
- Antivirus / Malware protection
- Security Updates
- Managed Backup and Restores
Fast & Efficient Repairs
Areas of Expertise
Emergency Callout within 2 Hours
We promise to be with you within 2 hours of you reporting a problem if we can't fix it remotely. In most cases, we're there faster than that - because we know that every minute of downtime costs you real money.
Telephone Helpdesk
We have dedicated technical staff available during office hours to answer any query or address any problem you may have. We also provided free and impartial advice to our customers on any aspect of IT. Because you're speaking to real people who have developed a relationship with you, you'll always be speaking to someone who wants to, and actually can, help you.
Remote Support
Our technicians can, with your permission, connect into your computer and view your screen remotely. This makes it very easy to diagnose and fix problems over the phone - which is why 93% of our queries are fixed remotely within 5 minutes.
Day-to-Day Server & Network Support
We will provide the daily functions of a Network Administrator, such as checking backups, performing server maintenance and troubleshooting network problems.
Provision and installation of new equipment
Where new computers have been purchased, or in the event of a hardware failure, we will provide an easy path to rebuilding the system software.
Professional Service & Experience
Cyfrifiaduron WHITTEN Computers have years of experience supporting a range of organisations. We will use this knowledge to identify technology trends and facilities that can ensure that your IT is working to support your business.
Desktop Hardware & Software Support
Where onsite personnel cannot resolve problems satisfactorily we will resolve the problem, either remotely or with a visit.
Security Management
We will configure web filtering software or firewall software as required and perform any updates to policies required by staff, such as unblocking restricted websites for a particular user or group.